Here's Exactly What We've Shipped, What We're Building, and What's Next.
No vague “coming soon” teasers. No marketing roadmap that’s really a wishlist. Real status, updated continuously.
Transparency is cheap when you’re not charging for it.
Shipped & Live
Everything in this section is in production, battle-tested, and available in your account today.
Core Platform
- Unlimited review collection via email, SMS, BCC
- Bayesian TrueScore rating with 365-day recency decay
- Verified-purchase tagging
- Per-SKU product reviews with media uploads
- Built-in Q&A module with threading and upvotes
- Photo and video submissions with Claude vision moderation
- AI spam detection with Claude Haiku classification
Moderation & Team
- Moderator dashboard with unified flag queue
- Bulk approve/reject with keyboard shortcuts
- Role-based access control (Owner, Admin, Moderator, Analyst)
- Audit log of every moderator action
- Inline public response composer
Widgets
- All six widget styles (Badge, Carousel, List, Grid, Mini, Floating)
- 7.9 KB total widget bundle
- Lazy loading and Core Web Vitals optimization
- Theme-aware defaults and full CSS variable support
Integrations
- Shopify native app (App Store)
- WooCommerce native plugin
- Klaviyo event streaming
- Public REST API at /v1 with scoped tokens
- Outbound webhooks with HMAC-SHA256
- Custom CNAME domains with auto-provisioned SSL
- Google Seller Ratings XML feed
Analytics
- All ten dashboards live (Trends, Response Time, Volume, Sentiment, Per-Product, Per-Location, Q&A, Widget, Campaign, Team)
- CSV and PDF exports on every view
- Scheduled email reports
- Real-time auto-refresh mode
Compliance
- One-click GDPR export and delete
- Score snapshot preservation on reviewer deletion
- CCPA compliance workflows
- CAN-SPAM unsubscribe tokens on every invitation
In Active Development
What’s currently being built. Dates are targets, not promises — we ship when it’s ready.
BigCommerce native integration
Same feature parity as Shopify and Woo
Magento / Adobe Commerce plugin
Highly requested. In development
Advanced sentiment drill-down
Theme-level sentiment tracking with AI-summarized customer concerns grouped by product and time window
Review syndication to Google Business Profile
Push verified reviews from Cloud Review Manager directly to GBP where policy allows
AI-assisted invitation copywriting
Claude drafts personalized invitation subject lines and body copy based on your brand voice and product category
Video testimonial request flows
Dedicated invitation templates and submission flows optimized specifically for video reviews
Per-product Q&A routing
Auto-assign incoming questions to the team member or department best suited to answer them
Next Up (Committed, Not Yet Started)
Features on the committed list. Work begins once active development items ship.
Salesforce integration
Two-way sync of review events and customer records
HubSpot integration
Native review event properties and contact enrichment
Zendesk & Intercom integrations
Turn negative reviews into support tickets automatically
Microsoft Dynamics integration
For enterprise retail customers running Dynamics
SMS invitation localization
Full multi-language SMS templates with per-region sender IDs
Review translation layer
Auto-translate incoming reviews into the merchant’s primary language for faster moderation
Competitive benchmarking
Compare your TrueScore and response metrics against anonymized category peers
AI Improvements on the Horizon
AI features in research, prototype, or pilot phase. These ship when they meet our quality bar.
Claude-powered response personalization
Responses that reference specific details from the review (product mentioned, issue raised, emotion expressed) instead of generic templates
Fake review network detection
Cross-account pattern analysis to catch coordinated review fraud rings before they corrupt your rating
Auto-categorization of complaints
Every negative review automatically tagged by root cause (shipping, product quality, customer service, pricing, etc.) for ops reporting
Sentiment-driven invitation timing
Machine learning model that predicts the optimal invitation send time per customer based on purchase behavior
Multimodal review analysis
Claude reads the review text AND analyzes uploaded photos together to catch issues text alone misses (product looks damaged in the photo even if the review doesn’t say so)
AI-assisted dispute drafting
For reviews that violate platform policies, Claude drafts the takedown request with the specific policy citation and evidence
Our Shipping Cadence
Weekly
Bug fixes and minor improvements — shipped every Tuesday, notes published to the changelog
Monthly
Feature releases — one or two new features every month, announced in email and in-dashboard
Quarterly
Major updates — bigger launches (new integrations, major AI capabilities) on a quarterly cycle
Same-Day
Emergency patches — security and critical fixes ship same-day with transparent post-incident notes