Eleven Pages. One Control Center. Every Decision At Your Fingertips.
The Cloud Review Manager dashboard is the operations cockpit — inbox, moderation queue, campaign manager, analytics suite, and team controls, all running on the same data model.
Most reputation tools ship with a dashboard that’s really just a landing page. This one is a full operations interface.
The Unified Review Inbox
The center of gravity for daily operations — where every review from every source lives together.
What you see
Every incoming review in reverse-chronological order with star rating, reviewer name, product/location, source platform, and timestamp at a glance
What you do
Respond inline, assign reviews to team members, tag with custom labels, mark as resolved, bulk-action multiple reviews with keyboard shortcuts
Real-time updates
New reviews appear without refresh, status changes sync instantly across every team member viewing the same dashboard
Filters That Actually Work
Most dashboards ship with two filters and call it a day. Cloud Review Manager’s filter system stacks endlessly, so you can isolate exactly the slice of reviews you need in under five seconds.
- Platform source
- Star rating
- Location
- Product/service
- Date range
- Response status
- Assignment
- Sentiment tag
- Theme tag
- Verified purchase
- Has media
- Language
Saved Filter Views
Build the exact filter combination you use daily, save it, and one-click to it forever. Common saved views:
“Unresponded 1-star reviews over 24 hours old”
“My assigned queue, oldest first”
“Negative reviews mentioning shipping, last 30 days”
“Verified-purchase 5-stars ready to feature in marketing”
The Analytics View
Entry point to the full analytics suite, with the most important numbers surfaced on the main dashboard.
- One-click drill-down into any metric
- Full analytics suite inside the dashboard
- No separate login, no context switch
Campaign Management
The campaign workspace is where invitation strategy lives.
Campaign Builder
- Select customer segment
- Choose channel mix
- Pick invitation template
- Set send timing
- Configure follow-ups
Active Monitoring
- Real-time send progress
- Live review feed
- Pause/adjust mid-flight
- A/B test variants
Campaign Library
- Full historical performance
- Duplicate past campaigns
- Export results to CSV/PDF
The Notification System
Dashboard notifications handle the “what just happened?” layer so you don’t have to check the inbox constantly.
Delivery Channels
- In-dashboard notification bell
- Email digest (real-time, hourly, daily)
- SMS for critical alerts
- Slack integration
- Webhook delivery
- Mobile push (when app launches)
Notification Types
- New review received
- Review flagged for moderation
- Response SLA breach
- Campaign milestones
- Team activity updates
- System events
- AI events
Per-User Preferences
- Configure your own alerts
- Moderators: real-time alerts
- Analysts: weekly digests
- Owners: critical escalations only
- Set thresholds independently
- No team-wide overrides
Team Controls
Managing who sees what and does what, at any team size from one to thousands.
User Management
- Add team members with email invitation
- Remove or deactivate users with full audit trail
- Bulk user import from CSV
- SSO support for enterprise deployments
Role-Based Access
- Four default roles (Owner, Admin, Moderator, Analyst)
- Custom role creation
- Granular permission control
- Read-only roles for stakeholders
Location-Scoped Permissions
- Regional managers see only their region's reviews
- Store managers see only their store
- Corporate sees everything with rollups
Dashboard Performance
Operational tools only work if they’re fast. Cloud Review Manager’s dashboard targets:
< 1.5s
Initial page load
< 500ms
Inbox view loads
< 200ms
Filter application
< 1s
Response publishing
< 1s
Real-time updates via WebSocket
< 2s
Analytics dashboards render
Built on modern infrastructure with aggressive caching and edge delivery. The dashboard stays responsive whether you have 100 reviews or 10 million.