Everything You Need to Run This Yourself.
Step-by-step guides, API references, and real humans when the docs aren’t enough.
Most merchants are fully set up in under an hour. The rest get there with one support chat.
Connecting Your Review Platforms
The first thing most merchants want to do: pull in existing reviews and connect the platforms where new ones are coming in.
Installing the Shopify app
3 minutes
ANative app integration with automatic SKU mapping
Installing the WooCommerce plugin
5 minutes
WordPress plugin with one-click setup
Connecting Klaviyo
3 minutes
Event streaming for email marketing automation
Custom CNAME setup
10 minutes
Point your domain at your review page
Migrating from another platform
15 minutes
CSV import from Yotpo, Trustpilot, Judge.me, Stamped, Okendo
Google Business Profile sync
5 minutes
Response syndication to GBP
Public API setup
10 minutes
Scoped tokens for custom integrations
Every guide includes screenshots, copy-paste code snippets, and a “common issues” section for the three or four things that typically trip people up.
Sending Review Requests
Getting the first invitation out the door is the moment Cloud Review Manager starts paying for itself.
- Setting up your first email invitation template
- Configuring follow-up sequences
- Turning on SMS invitations via Telnyx
- Setting up BCC ingestion from your order confirmation system
- Building a post-purchase trigger in Shopify or WooCommerce
- Verified-purchase mode: what it does and how to enable it
- Per-product vs storefront-level invitation strategies
- Timing best practices by industry
- A/B testing subject lines and send times
Writing Effective Responses
Responding well is the second-highest-leverage activity in review management, behind collecting in the first place.
Foundation
The four-part structure of a great public response
Strategy
When to respond publicly vs reach out privately
Critical
How to respond to a 1-star review (the specific playbook)
Foundation
How to respond to a 5-star review without sounding robotic
AI
Using AI-drafted responses effectively
Strategy
Tone calibration: formal, warm, playful — when each works
Critical
Native app integration with automatic SKU mapping
Legal
Native app integration with automatic SKU mapping
Critical
Legal considerations: what you can’t say about a reviewer
Every guide includes before/after examples from real merchants (anonymized) so you can see the difference in practice.
API & Developer Docs
For teams building custom integrations or embedding review data in their own systems.
Full OpenAPI specification
Downloadable YAML/JSON
Authentication & tokens
Scoped token management
Pagination patterns
Rate limits and best practices
Endpoint reference
cURL, Node, Python, Ruby, PHP examples
Webhook events
Payload schemas and event types
HMAC-SHA256 verification
Examples in seven languages
SDK starter code
Common language integrations
API changelog
Breaking vs non-breaking changes
Sandbox environment
Safe testing before production
Live Support Channels
When the docs don’t solve it.
Live Chat
Available during business hours (US Eastern), with chat bot for after-hours triage
Start a chat
Phone Support
For verified Host Merchant Services merchants
Available in dashboard
Priority Escalation
Critical issues (outages, security, compliance) route to senior engineers within 15 minutes
Priority Escalation
Free 30-minute call with a real implementation specialist for any merchant who wants one
Community Forum
Peer support with staff participation, searchable and indexed
All support is staffed by Host Merchant Services employees. No outsourcing, no AI-only triage without a human option.
System Status
Real-time status page for every component
API availability
- Operational
Widget delivery
- Operational
Email invitations
- Operational
SMS gateway (Telnyx)
- Operational
Dashboard
- Operational
Shopify integration
- Operational
WooCommerce integration
- Operational
AI moderation services
- Operational
Subscribe to incident notifications via email, SMS, Slack, or RSS. Full post-mortems published within 48 hours of any significant incident.