Privacy Policy
Cloud Review Manager (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services
Information We Collect
We collect information that you provide directly to us when using Cloud Review Manager, including:
- Account Information: Name, email address, phone number, business or venue details
- Review & Customer Data: Customer feedback, review content, ratings, and related information
- Payment Information: Payment details processed securely through third-party payment providers (including Host Merchant Services, if applicable)
- Usage Data: Information about how you interact with our platform, including features used, logs, device information, and IP address
- Communications: Messages, support requests, feedback, and other correspondence
How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve Cloud Review Manager
- Manage and display customer reviews and feedback
- Process payments and transactions securely
- Send service-related notifications, updates, and support messages
- Respond to your inquiries and customer service requests
- Improve and personalize our AI-driven features and analytics
- Monitor usage trends and enhance platform performance
Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following situations
- With your consent or at your direction
- With trusted service providers who perform services on our behalf (such as hosting, analytics, and payment processing)
- With payment processors (such as Host Merchant Services) to facilitate transactions
- To comply with legal obligations, enforce our policies, or protect our rights
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. Payment information is processed through secure, PCI-compliant systems
Data Retention
We retain your information for as long as your account is active or as necessary to provide our services. We may also retain certain data to comply with legal, financial, and regulatory requirements.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Update or correct your information
- Request deletion of your personal data
- Opt out of certain communications
You can manage your information through your account settings or contact us directly for assistance.
Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings.
Third-Party Services
Our platform may integrate with third-party services. We are not responsible for the privacy practices of those external services, and we encourage you to review their policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email : [email protected]